How to Check the Balance and Redeem Your Gift Card

Check Your Balance

If you would like to see the amount remaining on your card, type in the 16-digit gift card number as well as the 8-digit pin number.

Paper Gift Certificates balances cannot be checked online and are only redeemable by calling Customer Service at 1 855-860-1081.

Your Card's Number and PIN:

Back of Gift Card

How to Redeem Your Gift Card:

Online

At checkout, enter the 16-digit gift card or eGift card number and the 8-digit PIN. The card's value will automatically be applied to your purchase.

shop

At a Store

When making a purchase, present your card to the sales associate at checkout. The card's value will automatically be applied to your purchase.

Locate Your Nearest Store

By Phone

Shop from our catalog anytime by calling 1.855.860.1081.

Have your gift card ready, and the card's value will automatically be applied to your purchase.

Catalog Request

Gift cards and eGift cards may be used at stores in the United States, by phone or online with West Elm®, Pottery Barn®, Pottery Barn Kids®, Pottery Barn Teen®, Williams-Sonoma® Williams-Sonoma Home® & Mark and Graham®. Terms and Conditions apply.