FREQUENTLY ASKED QUESTIONS
Any business that designs spaces or procures products is eligible for membership. Interior design firms, architecture firms, owners and developers, brands, purchasing agents, set designers and stagers, independent/small businesses, chefs, and other qualified applicants in the commercial, hospitality, and food and beverage industries are encouraged to apply.
To see if you qualify for a WSI B2B Membership please check the list of qualifying documents needed here: https://www.wsib2b.com/ca/legal
HOW DO I BECOME A B2B MEMBER?
Please visit https://www.wsib2b.com/ca/join to join our program and become a B2B member today. To see if you qualify for a WSI B2B Membership, please check the list of qualifying documents needed to apply found here: https://www.wsib2b.com/ca/legal
HOW CAN I MAKE CHANGES TO MY ACCOUNT?
We're happy to help! Contact our Customer Service Team at 1.855.867.6344 or email us at firstname.lastname@example.org.
HOW DO I USE MY TAX EXEMPTION ON B2B PURCHASES?
You can set your account as tax exempt by emailing your documentation to email@example.com. For information on documentation please visit: https://www.wsib2b.com/ca/help-center#home-developers
WHAT IS CONTRACT TESTING?
WSI partnered with Bureau Veritas to develop our contract grade testing protocol. Our contract testing standard includes all required regulatory standards for residential use with additional tests specific to higher levels of use and durability from select ANSI and BIFMA testing standards. This testing best simulates the rigors of a wide range of commercial and hospitality environments.
DO YOU OFFER FABRIC, WOOD, GLASS METAL, AND RUG SWATCHES?
Swatches are available for many items and if available, can be ordered directly through the website, by contacting your local Account Executive or by emailing us at firstname.lastname@example.org.
IS THERE A MINIMUM ORDER QUALITY?
There is no minimum quantity to shop our product assortment online. For custom products or COM, some minimums may apply. For specific project needs or large orders, contact your Account Executive or email us at email@example.com.
HOW DO I FIND MY ACCOUNT EXECUTIVE?
Find your local Account Executive by visiting https://www.wsib2b.com/ca/contact-us
CAN YOU PROCESS SPECIAL SHIPPING REQUESTS?
We offer a range of special shipping services including side-marking, palletization and order consolidation. For specific project needs contact your Account Executive or email us at firstname.lastname@example.org.