Return Policy - International
All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return an item as time limits apply (within 7 days of purchase for Quick-Ship upholstery items and within 30 days for all other stocked items). Returns will be credited by our partner, Borderfree, in the original currency used for purchase. Delivery fees are non-refundable.
We cannot accept returns on the following: Made-to-Order items, monogrammed items, one-of-a kind products, gift cards, and items damaged through normal wear and tear. We also cannot accept returns on final-sale items, which are identified by a U.S. price ending in .99 or .97.
For detailed procedures on international returns, please contact us:
From Canada
Wiliams Sonoma Canada
Contact Customer Service: 1.855.860.1081
Email: international@williams-sonoma.com
From All Other Countries
Williams Sonoma International
Contact Customer Service: +800.15002222
Email: international@williams-sonoma.com
Exceptions
General Guidelines for what items are ineligible for International Shipping
Williams Sonoma offers international shipping on most items. However, certain items are not eligible to ship internationally. Items that are not eligible include:
- Oversized items or items requiring special handling as denoted by a flat-rate delivery fee after the item price.
- Hazardous materials, live botanicals, aerosols, food products, perishable items, books and other items restricted from exporting.
- Electric items intended for use in the United States and Canada and built to United States electrical standards.
- Items with licensing restrictions.
- Gift Cards.
Canadian customers can purchase most furniture and oversized items online. Delivery restrictions to certain postal codes may exist.
Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110–120 volts) may result in fire and/or injury.