International Returns and Exceptions

General guidelines of which items are ineligible for International Shipping

Williams Sonoma offers international shipping on most items. However, certain items are not eligible to ship internationally. Items that are not eligible include:

  • Oversized items or items requiring special handling as denoted by a flat-rate delivery fee after the item price.
  • Hazardous materials, live botanicals, aerosols, food products, perishable items, books and other items restricted from exporting.
  • Electric items intended for use in the United States and Canada and built to United States electrical standards.
  • Items with licensing restrictions.
  • Gift Cards.

How to Return an Item:

Regularly priced items may be shipped back to us by mail for an exchange, credit or refund. Sale merchandise and final-sale items purchased online cannot be returned. If for any reason you are not satisfied with your purchase, please contact us at or +800 15005555 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency using the same exchange rate as your original order.